This is the time we need to prepare an order for shipping. The processing time is 7-10 business days. Our business days are Tuesday through Friday.
Estimated shipping times
Once an order has been processed. Shipping will be done through the United States Postal Service. First Class shipping for items under one pound will take 2-5 days to arrive. Priority shipping for items over one pound will take 2-3 days to arrive. Actual delivery time will depend on the shipping method you choose and the United States Postal Service.
Lost, Stolen, or Damaged Packages
Need Nalia? is NOT responsible to packages once they have been shipped. If your package is lost, stolen, and/or damaged please contact USPS, UPS, or FedEx (which ever was used to ship the item) as a claim would have to be filed with that entity.
Changes to Orders, Returns & Exchanges
If you need to make a change to your order, please Call us at 803-708-2961 OR 803-216-5524 to ensure the issue is resolved. Email is NOT the best way to ensure a change will be made to your order.
ALL SALES ARE FINAL. We do not accept Cancellations of orders placed, Refunds, or Exchanges on Any items.
Items purchased on Sale/Clearance can not be refunded or exchanged NO EXCEPTIONS. Custom made items can not be refunded or exchanged NO EXCEPTIONS.
Please feel free to contact us if there is a problem with your order.
Frequently Asked Questions
Custom and personalized orders
Orders can be customized and/or personalized. Contact at 803-708-2961 or send us a message via firstname.lastname@example.org.
We recommend that all glassware, mugs, & cups be Hand Washed.
We recommend that clothing be washed inside out with like colors on cold.
Gift wrapping and packaging
We do offer Gift Wrapping. There is a $10.00 additional fee for gift wrapping.
We do offer expedited processing/shipping. There is a $25.00 Rush Order fee for orders that are needed before the 3-5 business day processing and First Class or Priority Shipping (depending on the weight of your order).
** NOT ALL ITEMS CAN BE EXPEDITED **
Orders are processed within 7-10 business days and then shipped using First Class OR Priority mail, depending on the weight of your items, via the USPS.
Can you make items for ANY Sorority/Fraternity?
Yes, items in our shop can be customized to ANY sorority and/or fraternity.
Hours of Operation
Our hours of Operation/business days are Sunday & Monday: CLOSED
Tuesday: 10am to 3pm EST
Wednesday: 10am to 3pm EST
Thursday: 10am to 3pm EST
Friday: 10am to 3pm EST
Saturday: 10am to 12pm EST
*** WE ARE ONLY OPEN FOR CURBSIDE PICK UPS ***
Need Nalia? observes ALL National Holidays and Observances and will be CLOSED on these days.
Orders are processed within 7-10 business days in accordance to these business hours, with exception of Saturday. No shipping will be done Saturdays.