The time we need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
North America: 3-7 business days; We will do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Returns & Exchanges
We do not accept returns, exchanges, or cancellations; But please contact us if you have any problems with your order.
Frequently Asked Questions
Custom and personalized orders
Orders can be customized and/or personalized. Contact at 803-708-2961 or send us a message via email@example.com.
We recommend that all glassware, mugs, & cups be Hand Washed.
We recommend that clothing be washed inside out with like colors on cold.
Gift wrapping and packaging
We do offer Gift Wrapping. There is a $10.00 additional fee for gift wrapping.
We do offer expedited processing/shipping. There is a $15.00 Rush Order fee for orders that are needed before the 3-5 business day processing and First Class or Priority Shipping (depending on the weight of your order).
** NOT ALL ITEMS CAN BE EXPEDITED **
Orders are processed within 7-10 business days and then shipped using First Class OR Priority mail, depending on the weight of your items, via the USPS.
Can you make items for ANY Sorority/Fraternity?
Yes, items in our shop can be customized to ANY sorority and/or fraternity.
Hours of Operation
Our hours of Operation/business days are Sunday & Monday: CLOSED
Tuesday: 10am to 6pm EST
Wednesday: 10am to 5pm EST
Thursday: 10am to 6pm EST
Friday: 10am to 5pm EST
Saturday: 10am to 3pm EST
Need Nalia? observes ALL National Holidays and Observances and will be CLOSED on these days.
Orders are processed in 3-7 business days in accordance to these business hours, with exception of Saturday.
No shipping will be done Saturdays.